Resolving Customer Inquiries and Issues with Audience Data

Resolving Customer Inquiries and Issues with Audience Data

At Nielsen, we are committed to helping you resolve any inquiries or issues related to audience data. Here’s how to get the support you need:

Common Issues:

• Data Discrepancies: If you notice discrepancies in data, verify your data sources and contact support.
• Access Issues: For problems accessing reports or tools, ensure you have the correct permissions and reach out for assistance.

Contacting Support:

1. Submit a Ticket: Use the support portal to log your issue with detailed information.
2. Phone Support: Call our dedicated support line for immediate assistance.
3. Online Chat: Access real-time help through our online chat service.

Resolution Process:

• Our support team will investigate and provide a solution, whether it's data clarification, access restoration, or other actions needed.

We aim to deliver timely and effective support to ensure your data needs are met efficiently.